At SipHype, we prioritize the quality and safety of our products to ensure you have the best experience with our non-alcoholic cocktail bombs. Due to the nature of our products being food and beverage items, we regret to inform you that we do not accept returns or exchanges.
Return and Exchange Policy:
1. No Returns or Exchanges:
- As SipHype products are perishable and food-related, we do not offer returns or exchanges once the product has been purchased and delivered.
2. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving your order. We will require a photo of the damaged item and your order number for verification.
- Once we verify the issue, we will offer a replacement for the damaged or defective product at no additional cost to you.
3. Incorrect Orders:
- In the event you receive an incorrect order, please reach out to our customer service team within 48 hours of receiving your order. We will correct the mistake by sending you the correct product at no additional cost.
4. Contact Information:
- For any issues related to damaged, defective, or incorrect orders, please contact us at [your customer service email] or [customer service phone number]. Our team is available to assist you and ensure your satisfaction with our products.
5. Customer Satisfaction:
- While we do not accept returns or exchanges, your satisfaction is important to us. If you have any concerns or feedback about our products, please feel free to reach out to our customer service team. We value your input and strive to continuously improve our offerings.
We appreciate your understanding and thank you for choosing SipHype. We are committed to providing you with high-quality, delicious non-alcoholic cocktail bombs and look forward to serving you again.
If you have any questions or need further assistance, please do not hesitate to contact us.